Return & Exchange Policy Overview

• Timeframe: You typically have a 7-day window from the date of delivery to request an exchange or return.

• Conditions for Eligibility:

  • The item must be unworn, unwashed, and unused.

  • All original tags, labels, and packaging must be intact.

  • You must provide a valid proof of purchase (order number or receipt).

What is Non-Returnable?

• Sale/Discounted Items: Generally, items bought on sale are final and cannot be returned or exchanged unless they are defective.

• Stitched/Custom Outfits: Items that have been tailored or custom-made specifically for you are usually non-returnable.

Refund Process

• Method: Refunds are typically issued back to your original payment method.

• Inspection: Once the brand receives your return, it undergoes a quality check. If approved, the refund is processed (usually within 10–15 business days).

• Shipping Costs: Original shipping charges are non-refundable. Unless the return is due to an error on their part (wrong/damaged item), the customer is responsible for return shipping costs.

How to Initiate a Return

If you received a damaged or incorrect item, you should contact them within 48 hours of delivery. You can reach out via:

• WhatsApp/Phone: +92 3390129999

• Email: aurabyrzs@gmail.com